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REFUNDS
Once order processing has started, the order cannot be cancelled and a refund cannot be processed.
EXCHANGE/REFUND POLICY FOR UNOPENED AND NON-DAMAGED ITEMS
Fragrances that are unopened from their original packaging and are not damaged in any way whatsoever (as verified and confirmed by the Vivamor team) are eligible for exchanges/refunds after deduction of the restocking fees.
EXCHANGE/REFUND POLICY FOR OPENED ITEMS
Fragrances that are opened from their original packaging are not eligible for exchanges/refunds.
INTERNATIONAL SHIPPING
For USA orders, we process and ship the orders within 3-6 business days. For all other countries, due to the complexities of international shipping, we only process and ship international orders every 5-8 business days. Any duties and taxes levied by the destination country are beyond our control and are to be valued by the destination country and to be collected directly from customer by the courier before delivery.
CUSTOMER RESPONSIBILITY
It is your responsibility to familiarise yourself with this policy. By placing an order for any of our products, you indicate that you have read this policy and that you agree with and fully accept the terms of this policy. Thank you in advance for your understanding.